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Because we know how important your privacy and personal information are to you, here is some information on how we responsibly use and protect any information you share with us.

Personal information includes information such as your name, postal address, email address and contact details; please see the Customer Terms and Conditions for separate guidance on how we use your payment information. 

We will only ever request, collect, store and use your personal information for specific purposes and to enhance our relationship with you. For example, when you order products through The Room Service we may disclose your personal information related to that transaction to the relevant Maker so that they can send your order to you. Other ways that we use your date may include, but are not limited to: giving you information about our services and offers, research, technical administration of our website and managing our business activities and shopping cycles. 

We may use your personal information to send you promotional information about third parties which we think you might be interested in if you tell us that you wish this to happen. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

We will only ever share your personal information in accordance with the Data Protection Act 1998 and other applicable laws. Under this Act, you may request details of personal information which we hold about you; if you would like to do this, please do so using the Contact Us page. A small fee will be payable for this service. 

You may choose to restrict the collection or use of your personal information at any point by notifying us that you do not want your information to be used for direct marketing purposes using the Contact Us page. Also, when completing any forms we may send you or ask you to complete, please make use of the check boxes which enable you to indicate that you do not want your information to be used for direct marketing purposes. 

If you believe that any information we are holding on you is incorrect or incomplete, please notify us as soon as possible, using the Contact Us page. We will promptly correct any information found to be incorrect.

Please contact us at any time if you have a privacy concern or question using the Contact Us page. 

Our Makers Privacy & Personal Information Policies

When you place an order through The Room Service we must by necessity disclose your personal information related to that transaction to the relevant Maker so that they can send your order to you.

Please note that our Makers are bound by the same legislation as us and ask them to follow our privacy and personal information policy.  If they request, collect, store or intend to use your personal information they must advise you of this and outline their own policy on their Maker page. They must also give you an opportunity to opt in or out of any use of use personal information. Please make sure you read these policies and confirm you are content with them before placing any orders or submitting any personal information The Room Service.

The Room Service are not, however, responsible and do not warrant or guarantee that the privacy policies, of any Maker or other partner, or any other companies that your personal information is passed to in accordance with this Privacy Policy, comply with data protection legislation. We are not responsible for any damages which you or others may suffer as a result of the loss of confidentiality of such information. 


We use cookies to make shopping on The Room Service as personal and easy as possible, as do almost all websites that you visit. They are small text files which a computer or mobile device download and store when you visit a website. It enables the website - in this case us at The Room Service - to remember information like your name, your preferences, the pages you like and visit often, what you have put into your shopping basket, to collate statistics and constantly improve the service and experience we offer you. 

Only we can access the cookies generated when you visit our website  and we will never pass any of this information on to third parties unless we have your express permission. 

If your browser and computer are set up to accept cookies, we take this and your use of our website as implied permission that you are happy for us to use cookies. There is no way of disabling the cookies on our site save for not using our site or adjusting your browser settings to disable all cookies; however, if you do so, please be advised that our website may not work as we would wish it to and as you may expect it to. 

Third Party Cookies

Our Site uses some third party functions, some of which may use cookies. 

For example, if you make use of the the buttons that enable you to share products and content that you on social media platforms such as Instagram, Twitter and Facebook, these companies may set a cookie on your computer memory. The privacy implications on this will vary with each social media platform so please ensure you have read and understand their privacy and cookie policies before doing so. Some useful links are: Instagram Privacy Policy and Facebook Privacy Policy 

Please note that disabling cookies on your browser may break the functions offered by these third parties. 

We also use cookies to collate market data and statistics and monitor how many people visit our site, how they do this and when. We do this so that we can constantly improve our website and the service we offer you. We use a service called Google Analytics to do this; their privacy policy can be found here Google Privacy Policy.